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Support

We are here to help you get the most out of MaestroX Studio. Reach out any time and a real person on our team, not a bot, will get back to you.

Contact us

The fastest way to reach us is by email. We typically respond within one business day (Monday–Friday).

Email maestrox-support@mx2.llc

To help us resolve your request quickly, please include your agency/workspace name, the email on your account, and a short description of what's happening (with a screenshot if it's a visual issue).

Billing & your subscription

You can manage your subscription yourself from the billing portal inside your workspace — update your card, download invoices, switch between monthly and annual, change your plan, or cancel. Sign in and go to Billing in your account. For anything you can't resolve there, email us and we'll sort it out.

Common questions

How does the free trial work?

New accounts start with a 7-day free trial. A payment method is required to begin, but you won't be charged until the trial ends. Cancel any time before it ends from the billing portal and you won't be billed.

How do I change or cancel my plan?

Open Billing in your workspace to change plans, add seats/clients/storage, switch to annual, or cancel. Cancellations take effect at the end of your current billing period, and you keep access until then.

I can't sign in / I forgot my password.

Use the "Forgot password" link on the sign-in page to reset it. If you're still stuck, email us from the address on your account and we'll help you regain access.

Can I use my own domain and branding?

Yes. MaestroX Studio is built for white-label use. Your clients can experience the portal under your name, logo, and colors, and a custom domain can be set up for paying accounts. White-label is included on the Enterprise plan and available as an add-on on the Agency plan. Email us and we will walk you through it.

Where can I find your Terms and Privacy Policy?

See our Terms of Service and Privacy Policy. For any privacy or data request, email maestrox-support@mx2.llc.

How do I report a problem or request a feature?

We'd love to hear it. Email maestrox-support@mx2.llc with the details — feature ideas genuinely shape our roadmap.

MaestroX Studio is a product of MEDICI + MAESTRO LLC · 121 S. Broad St., 15th Fl. #250, Philadelphia, PA 19107
Terms · Privacy · maestrox-support@mx2.llc